![]() ![]() Or post the make of the hard drive and someone will give you a link. Find out the make of your hard drive and go to their web site and look for their diagnostic tools. If you can’t get to the Command Prompt or a file system repair does not help then you can try the hard drive manufacture’s disk diagnostic utility to see if it has better luck. Accept the option to check on reboot and Ctrl Alt Del to exit. If that does not cure things then see if you can now get to Safe Mode with Command Prompt (repeatedly press F8 as the computer starts to boot) If you can get to the Command Prompt then this time type chkdsk C: /f. Boot to the Recovery Console from the XP CD and once at the C:\WINDOWS> prompt type chkdsk C: /r and hit enter and let it do its thing. The first thing you should try however is to check the drive for bad sectors. An app like Killdisk will do something called a "˜Zero Fill’ that will write zeros to every sector of the drive and so remove all data "“ including file system errors. If it comes to it I’m sure you can save the hard drive by just wiping all data on it and then partitioning, formatting and reinstalling Windows. Is there anyone that can help me save the hard drive or will I have to just toss it and buy a new one? It's a compaq presario 900 with XP sp2. Symantec should be ashamed for it seems I am only 1 of several that has lost a hard drive due to this program. Until I can see a C: I have no idea how to format or anything. I've found many similar issues online but none help. I've tried inserting my XP disk to get a boot up screen, i've copied an ISO of GoBack as instructed by a help chat from symantec, I've tried ever F key and only ended up saying a few F words. If I press spacebar or not it just continues to go through this over and over in a loop. I click ok and it says press spacebar for more options or wait for continuing of boot. It always goes immediatly to the GoBack screen which tells me the uninstall had possible errors click ok. This is all fine and dandy except now when I boot up I can get to bios, but nothing else. It also stated I should run scan disk asap. After it finished a screen pops up with a message (155) from Norton stating it was uninstalled improperly and there might be errors on the disk. It booted up and went to a GoBack uninstall screen and appeared to be uninstalling. It said it needed to reboot to do so and I let it. ![]() After it installed I noticed how sluggish my system appeared to be and I concluded it was the GoBack at work so I clicked on the GoBack icon and told it to disable. I didn't see any harm in installing it so I let it do so. I recently installed Norton system works 4.0 on my computer which came bundled with a version of GoBack4.0. ![]()
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December 2022
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